Policies & Procedures Manual






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Now, more than ever, it’s important to stay on top of client suitability, fraud prevention, and compliance with industry legislation and regulations. We’ve faced a lot of changes this year from both FSRA and the Ministry of Finance. CMBA Ontario can help!

The updated CMBA Policies & Procedures Manual has been designed to provide brokerages with the basi requirements for a policy and procedure manual. The manual includes Form Templates that are designed to assist in the day-to-day operations of the Brokerage. We’ve also included guidelines regarding client suitability, employee relations, and fraud awareness and prevention which may help protect your Brokerage from financial or corporate abuse.

DON’T DELAY – purchase a copy for your brokerage today! Manuals are customized with the Brokerage’s name, licence number and logo – making it truly yours. The final document is provided electronically in PDF format.

NOTE: If your manual is a few years old, or hasn’t been reviewed this past year, FSRA will not find that acceptable*. It is mandatory for a brokerage to have and implement an up-to-date Policies & Procedures manual (see Ont. Regulation 410/07 s.3). While the CMBA Ontario P&P covers the basics, brokerages should update their manual regularly and ensure that its contents meet their specific needs and practices. Your AIR also specifically asks if you reviewed your P&P during the reporting period and you have to identify when they were last updated. Let us take that worry off your shoulders.

I received my copy of the CMBA Ontario Policies & Procedures Manual earlier this year and without request, just received updates for the manual – at no extra cost. The document is very comprehensive, current, easy to follow, and an excellent value. I could not be more pleased.”

– Maurice (Moe) Forget

CMBA has done an outstanding job of customizing the policies and procedures manual specifically for our brokerage. They have embraced the time-consuming task of updating our manual with the all of the new and old rules and regulations. This, of course, keeps the regulators happy if they ever wanted to take a peek at our manual. I would highly recommend using their service.

Catherine Evel

When an updated version of the Policies & Procedures manual came to light, it was a no-brainer to us to order it or not. The old version was good, but the updated one has exceeded all our expectations. It is completely up-to-date, detailed and very well put together. I highly recommend it to every brokerage to order this updated one from CMBA. It will save you lots of time and makes the life of your compliance department easier.

Tatiana Tisser

Thank you CMBA for providing our brokerage with a detailed Policies and Procedures manual. They customized our manual and saved us time and made updating our agents and brokers quick and easy. Great service and turnaround. 

– Anthony Venuto

Please click on the button below to get the fillable PDF order form for your new 2020 manual. Your company logo may be sent to us at office@cmbaontario.ca for inclusion on your manual. You will receive revisions or deletions to your manual if and when regulatory changes occur, as all our current buyers did this month.