Policies & Procedures Manual

Now, more than ever, it’s important to stay on top of client suitability, fraud prevention, and compliance with industry legislation and regulations. We’ve faced a lot of changes this year from both FSRA and the Ministry of Finance. CMBA Ontario can help!

The updated CMBA Policies & Procedures Manual has been designed to provide brokerages with the basic requirements for a policy and procedure manual. The manual includes Form Templates that are designed to assist in the day-to-day operations of the Brokerage. We’ve also included guidelines regarding client suitability, employee relations, and fraud awareness and prevention which may help protect your Brokerage from financial or corporate abuse.

DON’T DELAY – purchase a copy for your brokerage today! Manuals are customized with the Brokerage’s name, licence number and logo – making it truly yours. The final document is provided electronically in PDF format.

Due to high demand we require 5-7 business days to produce the manual. 

Please contact office@cmbaontario.ca for rush order requests and updates.

NOTE: If your manual is a few years old, or hasn’t been reviewed this past year, FSRA will not find that acceptable*. It is mandatory for a brokerage to have and implement an up-to-date Policies & Procedures manual (see Ont. Regulation 410/07 s.3). While the CMBA Ontario P&P covers the basics, brokerages should update their manual regularly and ensure that its contents meet their specific needs and practices. Your AIR also specifically asks if you reviewed your P&P during the reporting period and you have to identify when they were last updated. Let us take that worry off your shoulders.

Updates Policy

If your manual is less than 1 year old, updates made within the year can be requested at no charge.

If your manual is between 1 and 2 years old ( from date of purchase), you are entitled to a Purchase upgrade of $50+HST for members, $100+HST for non-members.

If your manual is older than 2 years, you will need to purchase a new manual to receive any updates.

Please click on the button below to get the fillable PDF order form for your new 2022 manual. Your company logo may be sent to us at office@cmbaontario.ca for inclusion on your manual. You will receive revisions or deletions to your manual if and when regulatory changes occur.

Disclaimer and Limitation of Liability – This manual has been designed as a generic document for Mortgage Brokerages that concentrate on Residential Brokering. If your brokerage, participates in or specializes in any of the below outlined areas, it is advisable that your manual be modified to accommodate those areas of expertise. 

Areas that should require further in-depth clarification and brokering guidance are:

  • Syndicated Mortgage sales or Investments
  • Reverse Mortgages
  • Construction and Draw Mortgages
  • Leveraged Investments

It is recommended that if your Brokerage is involved in any of the above, then a clause or a complete section be added addressing that particular area’s uniqueness.  We recommend it should be crafted by a professional in that area. CMBA will not provide that for you.

You assume all responsibility and risk with respect to your use of this CMBA Policies & Procedures Manual (the Manual), which is provided “as is” without warranties, representations or conditions of any kind, either express or implied,  including without limitation, all content and materials, and functions and services provided, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose.  We/ CMBA, do not warrant that this Manual or the content and material of the information made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected.  The use of this Manual is at your sole risk and you assume full responsibility for any costs associated with your use of this Manual.  We/CMBA, will not be liable for any damages of any kind related to the use of this Manual.  In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, this Manual or the content or material or functionality , even if we are advised of the possibility of such damages.  Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages.  In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.



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