Administrator's Policies & Procedures Manual

The Administrator’s Policies and Procedures Manual has been developed in accordance with the Standards of Practice for Mortgage Administrators that are set out in Ontario Regulation 189/08 under the Mortgage Brokerage, Lenders and Administrators Act, 2006. 

Due to high demand we require 5-7 business days to produce the manual. 

Please contact for rush order requests and updates.


Members: $999+hst
Non-Members: $1499+hst

Disclaimer and Limitation of Liability – This manual has been designed as a generic document for Mortgage Brokerages that concentrate on Residential Brokering. If your brokerage, participates in or specializes in any of the below outlined areas, it is advisable that your manual be modified to accommodate those areas of expertise. 

Areas that should require further in-depth clarification and brokering guidance are:

  • Syndicated Mortgage sales or Investments
  • Reverse Mortgages
  • Construction and Draw Mortgages
  • Leveraged Investments

It is recommended that if your Brokerage is involved in any of the above, then a clause or a complete section be added addressing that particular area’s uniqueness.  We recommend it should be crafted by a professional in that area. CMBA will not provide that for you.

You assume all responsibility and risk with respect to your use of this CMBA Policies & Procedures Manual (the Manual), which is provided “as is” without warranties, representations or conditions of any kind, either express or implied,  including without limitation, all content and materials, and functions and services provided, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose.  We/ CMBA, do not warrant that this Manual or the content and material of the information made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected.  The use of this Manual is at your sole risk and you assume full responsibility for any costs associated with your use of this Manual.  We/CMBA, will not be liable for any damages of any kind related to the use of this Manual.  In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, this Manual or the content or material or functionality , even if we are advised of the possibility of such damages.  Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages.  In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.



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